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How to Heal the Healthcare Waiting Room

How to Heal the Healthcare Waiting Room

Sitting in a healthcare waiting room usually rates quite low on the good-times scale, and quite high on the stress scale. With today’s trend toward “patient as consumer,” designers are looking at ways to make waiting rooms more user-friendly.

A recent study at a major healthcare facility defined the shortcomings in waiting room designs, including:

 

 

  • Seating that blocked views to information sources (reception personnel, exam room entries)
  • Little space for personal belongings
  • Insufficient access to power sources for tablets and laptops
  • Lack of privacy and seating for family groups

The researchers recommended re-designing waiting rooms to:

  • Accommodate a variety of activities – work, rest, etc. – that might vary over time
  • Improve privacy while adapting to large and small family groups as needed
  • Increase space for personal belongings
  • Enhance access to power plugs for e-devices.

Reconfigurable furnishings have a big role to play in the new patient-centered waiting room designs. Seating and tables that can easily adapt to changing needs, even multiple times in a day, will go a long way toward creating an ideal patient-centered atmosphere. This video shows how one healthcare provider transformed their waiting room with reconfigurable furnishings:

 

Photo © WavebreakMediaMicro/Fotolia.com

 

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